Job Description
We are seeking a highly motivated Weekend IT Support Specialist to join our dynamic team in Washington, DC. This is an immediate start opportunity for a tech-savvy professional who thrives in a fast-paced environment and enjoys solving complex technical problems on weekends.
In this role, you will be the primary point of contact for internal technical support during our operational hours on Saturday and Sunday. You will ensure business continuity by maintaining our IT infrastructure, troubleshooting hardware and software issues, and assisting staff with technical inquiries.
Why Join Us?
- Immediate Start: Don't wait—start making an impact this weekend.
- Flexible Schedule: Enjoy a balanced work-life with weekend-only hours.
- Competitive Pay: $25-$35/hr depending on experience.
- Premium Work Environment: Work in a modern, collaborative office in the heart of DC.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware (laptops, printers) and software applications.
- Diagnose and resolve network connectivity issues, Wi-Fi outages, and server access problems.
- Perform routine system maintenance, patch management, and security updates on weekends.
- Assist in the deployment and configuration of new devices for incoming staff.
- Maintain accurate records of all incidents and resolutions in the Help Desk ticketing system.
- Collaborate with the on-call support team during critical system failures.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in IT support, help desk, or related technical role.
- Familiarity with Microsoft Office 365, Active Directory, and common troubleshooting protocols.
- Strong understanding of TCP/IP networking and basic hardware architecture.
- Exceptional problem-solving skills and the ability to explain technical concepts to non-technical users.
- Must be available to work every Saturday and Sunday, 9:00 AM - 5:00 PM EST.