Job Description
Are you looking to launch your career in the tech industry? Apex Tech Solutions is currently hiring a motivated Entry Level Weekend Technical Support Specialist in San Jose, CA. We are looking for passionate individuals who want to grow their skills in a fast-paced environment without requiring prior experience.
As a Weekend Support Specialist, you will play a crucial role in ensuring our clients receive top-notch service during peak weekend hours. We provide comprehensive training, mentorship, and a clear path for career advancement.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Assist users with account setup, password resets, and basic network connectivity problems.
- Document all support tickets and interactions in our CRM system accurately.
- Maintain a high level of customer satisfaction by responding to inquiries promptly.
- Collaborate with the senior team to escalate complex technical issues.
- Participate in ongoing training sessions to improve technical knowledge.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong communication skills, both verbal and written.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Self-motivated and eager to learn new technologies.
- Problem-solving mindset with a focus on customer service.