Job Description
Join TechSolutions Denver as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide critical weekend IT support to our clients. This role offers hands-on experience with cutting-edge systems while maintaining a flexible weekend schedule. Perfect for recent graduates or career changers looking to break into the tech industry without prior experience required. Enjoy competitive pay, comprehensive training, and a collaborative team environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure desktops, laptops, and peripherals
- Document technical issues and resolutions in ticketing systems
- Perform network troubleshooting and basic security protocols
- Assist with system updates and patch management
- Provide exceptional customer service and technical guidance
- Collaborate with senior technicians on complex issues
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through training
- Reliable transportation to our Denver office