Job Description
Join Our Elite Weekend Team in Oakland, CA
Are you a tech-savvy problem solver looking for a rewarding role with a top-tier organization? Apex Digital Systems is urgently hiring Weekend Technical Support Specialists to join our growing team. We are looking for dedicated individuals who excel in a high-paced environment and are ready to take on the challenges of the weekend shift.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
- Flexible Schedule: Enjoy your weekdays free with our structured weekend shifts.
- Benefits Package: Comprehensive health, dental, and vision insurance for full-time employees.
- Career Growth: Clear pathways for promotion to Lead Technician or Systems Manager.
We value our employees and are committed to providing a safe, inclusive, and dynamic workplace in the heart of Oakland.
Responsibilities
- Provide Tier 2 Technical Support: Troubleshoot hardware and software issues for clients and internal staff with a focus on speed and accuracy.
- Manage Ticketing Systems: Prioritize and respond to technical support tickets received during the weekend shift.
- System Maintenance: Perform critical system updates, backups, and security patches during off-peak hours.
- Client Communication: Liaise with clients to resolve technical concerns and provide clear, jargon-free explanations.
- Collaboration: Work closely with the Monday-Friday operations team to ensure seamless service continuity.
- Equipment Management: Inspect and maintain inventory of laptops, printers, and mobile devices.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: Minimum of 2 years of experience in IT support, help desk, or a related technical field.
- Availability: Must be available to work weekends (Friday through Sunday) on a rotating schedule.
- Technical Skills: Proficiency in Windows, macOS, and troubleshooting network connectivity issues.
- Communication: Exceptional written and verbal communication skills with a customer-centric approach.
- Soft Skills: Strong problem-solving abilities and the ability to work independently with minimal supervision.