Job Description
We are seeking a dedicated IT Support Specialist to join our elite team for a local weekend shift in Fort Worth. This is an Immediate Hire opportunity for a tech-savvy professional who thrives in a fast-paced environment and wants to make an impact.
As part of our critical operations team, you will ensure business continuity by maintaining our IT infrastructure during off-hours. We value reliability, technical expertise, and a proactive approach to problem-solving. Join us for a competitive hourly rate and a schedule that fits your lifestyle.
Responsibilities
- Provide expert-level technical support for hardware, software, and network issues during weekend shifts.
- Manage and prioritize incoming help desk tickets with a focus on rapid resolution and customer satisfaction.
- Perform routine system maintenance, software updates, and backups to ensure data integrity.
- Collaborate with the core IT team to troubleshoot complex escalated issues remotely.
- Ensure strict adherence to security protocols and compliance standards.
- Document technical issues and resolutions in our ticketing system.
Qualifications
- Associate degree in Computer Science, IT, or equivalent professional experience.
- CompTIA A+ or similar IT certification is preferred.
- Proven experience in desktop support, help desk, or IT operations.
- Strong troubleshooting skills and the ability to work independently.
- Excellent communication skills and a customer-first attitude.
- Availability to work every weekend (Saturday and Sunday) on a recurring basis.