Job Description
Are you looking for a rewarding opportunity to work weekends without sacrificing your weekdays? Apex Digital Systems is currently seeking a skilled and reliable Weekend IT Support Specialist to join our San Jose team. We pride ourselves on delivering top-tier technical services and are looking for an individual who thrives in a fast-paced environment.
In this role, you will be the first point of contact for our clients during off-hours, ensuring minimal downtime and maximum productivity. If you are tech-savvy, customer-focused, and ready to start immediately, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during weekend hours.
- Monitor server status and perform routine system backups to ensure data integrity.
- Respond to urgent tickets and resolve incidents efficiently to maintain business continuity.
- Conduct on-site or remote troubleshooting for employees experiencing technical difficulties.
- Assist in the deployment and configuration of new hardware and peripherals.
- Document all support tickets and resolutions in the Help Desk ticketing system.
Qualifications
- Associate degree in Computer Science, IT, or related field preferred; equivalent experience is a plus.
- Proven experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, printers, and basic hardware troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Friday - Sunday) on a recurring schedule.
- Relevant IT certifications (CompTIA A+, Network+) are highly desirable.