Job Description
Are you looking for a role that offers the best of both worlds? Join our elite IT team in Tucson as a Weekend Technical Support Specialist. We offer competitive compensation, a collaborative environment, and the freedom to enjoy your weekdays. If you have a knack for problem-solving and want to work weekends for premium pay, this is your opportunity. We are seeking a dedicated professional to maintain our high standards of technical excellence during our critical weekend operations.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal staff via phone, email, and remote access.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Perform routine maintenance on workstations, printers, and peripherals to ensure optimal performance.
- Manage and update the IT ticketing system to ensure a 100% ticket closure rate.
- Assist in the deployment of new hardware and software updates specifically during weekend shifts.
- Document technical solutions and maintain a comprehensive knowledge base for the team.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 1 year of experience in a help desk or technical support role.
- Must be available to work exclusively on Saturdays and Sundays (Weekend Shift).
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills for client-facing interactions.
- Familiarity with VPNs, firewalls, and basic networking protocols.