Job Description
We are seeking a dedicated and detail-oriented Technical Support Specialist to join our high-performing weekend operations team. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you. This role offers the flexibility of weekend shifts while providing stability and growth opportunities within a leading technology firm.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible weekend schedule allowing for work-life balance.
- Professional development and training opportunities.
- Modern office environment in the heart of Seattle.
The Role:
As the Weekend Technical Support Specialist, you will be the primary point of contact for our enterprise clients. You will troubleshoot hardware and software issues, escalate complex tickets, and ensure our systems remain operational 24/7.
Responsibilities
- Provide expert technical support via phone, email, and live chat during weekend hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and up-to-date records of all support tickets in our CRM system.
- Collaborate with the weekday engineering team to resolve escalated technical incidents.
- Conduct proactive system checks to identify potential issues before they impact users.
- Document common troubleshooting steps and create knowledge base articles.
- Adhere to all company security protocols and data privacy regulations.
Qualifications
- Minimum of 2 years of experience in technical support or a related IT field.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot network connectivity problems and peripheral devices.
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Reliable transportation for occasional on-site visits if required.
- Proactive problem-solving attitude with the ability to work independently.