Job Description
We are seeking a highly skilled and reliable Weekend Technical Support Specialist to join our dynamic operations team. If you are based in San Francisco, CA or looking for a remote position in Illinois, this is your chance to secure a premium full-time role with flexible weekend scheduling.
As a critical part of our support infrastructure, you will ensure business continuity for our enterprise clients during off-hours. We offer a competitive salary, comprehensive benefits, and a collaborative tech environment.
Responsibilities
- Troubleshoot Complex Issues: Diagnose and resolve technical hardware and software problems for enterprise clients.
- System Maintenance: Perform routine server maintenance, patch management, and security updates during low-traffic weekend windows.
- Client Communication: Provide exceptional technical support via chat, email, and phone, ensuring clear and professional communication.
- Incident Management: Monitor system alerts and respond immediately to critical incidents affecting service availability.
- Documentation: Maintain detailed logs of all support tickets, resolutions, and technical configurations.
Qualifications
- Experience: Minimum 2 years of experience in IT support, help desk, or systems administration.
- Availability: Must be available to work Weekend Shifts (Saturday and Sunday) on a consistent basis.
- Technical Skills: Proficiency in Windows/Linux environments, Active Directory, and remote access tools (TeamViewer, AnyDesk).
- Communication: Strong written and verbal communication skills with the ability to explain complex concepts to non-technical users.
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field preferred.