Job Description
Are you a detail-oriented problem solver looking for a role that perfectly fits your lifestyle? Apex Digital Solutions is seeking a Weekend Technical Support Specialist to join our elite San Francisco team. We pride ourselves on offering a dynamic work environment with flexible weekend hours, competitive benefits, and the chance to work with cutting-edge technology.
In this role, you will be the frontline of our support operations, ensuring our clients experience seamless service even outside of standard business hours. We value autonomy, technical expertise, and a customer-first mindset.
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve complex technical problems via phone, email, and remote desktop tools.
- Maintain accurate and detailed records of all technical support tickets and resolutions.
- Collaborate with the weekday support team to ensure seamless coverage and knowledge sharing.
- Participate in weekend training sessions and system maintenance updates.
- Ensure 100% uptime and satisfaction for all weekend support tickets.
- Document new procedures and update knowledge base articles.
Qualifications
- Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to troubleshoot network connectivity issues and hardware peripherals.
- Flexibility to work weekends, holidays, and rotating shifts as required.
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is a plus.
- Proven ability to work independently with minimal supervision.