Job Description
Are you a tech-savvy problem solver looking for weekend flexibility? Apex Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in San Diego, CA. In this role, you will ensure our clients receive top-tier technical assistance during critical weekend hours, providing a seamless IT experience.
We pride ourselves on a modern work environment and offer competitive compensation for weekend availability. If you are looking for a stable job with the freedom to enjoy your weekdays off, this is the perfect opportunity for you.
Why Join Us?
- Flexible Schedule: Enjoy your weekends off while earning a premium rate.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
- Modern Tools: Work with the latest technology and software.
Responsibilities
- Troubleshoot & Resolve: Provide Tier 1 and Tier 2 technical support for hardware and software issues via phone, email, and remote access.
- Ticket Management: Log, track, and update support tickets in our CRM system to ensure timely resolution.
- Client Communication: Interact professionally with clients to diagnose problems and explain technical solutions in plain language.
- System Maintenance: Assist in the maintenance and setup of workstations, printers, and network devices.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Collaboration: Coordinate with the on-site team during peak weekend shifts to ensure continuity of service.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: 1+ years of experience in technical support, help desk, or IT assistance.
- Technical Skills: Proficient in Windows and macOS operating systems; experience with Active Directory and remote desktop tools (TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with a customer-first approach.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues efficiently.