Job Description
Are you looking for a rewarding part-time opportunity that fits your weekend schedule? Apex Tech Solutions is seeking a detail-oriented Technical Support Specialist to join our growing team in Wichita, Kansas. In this role, you will provide essential IT support to our clients, ensuring smooth operations and high satisfaction during off-peak hours.
Join a company that values flexibility, professional growth, and a supportive work environment. If you have a passion for technology and enjoy helping others, we want to hear from you.
Responsibilities
- Troubleshoot hardware and software issues for internal staff and clients to minimize downtime.
- Manage and resolve incoming technical support tickets efficiently within the established service level agreements.
- Install, configure, and maintain peripherals such as printers, scanners, and network devices.
- Provide exceptional customer service via phone, email, and on-site support during weekend shifts.
- Monitor system performance and alert administrators to any anomalies or potential security threats.
- Document all technical issues and resolutions accurately in the ticketing system for future reference.
Qualifications
- High school diploma or equivalent required; Associate's degree in Information Technology is preferred.
- 1+ years of experience in IT support, help desk, or a similar technical role.
- Familiarity with Microsoft Office Suite and Windows Operating Systems.
- Strong problem-solving skills with the ability to diagnose complex technical issues quickly.
- Reliable transportation and availability to work weekends (Saturday & Sunday).
- Excellent verbal and written communication skills.
- CompTIA A+ certification is a plus but not required.