Job Description
Are you a tech enthusiast looking for a flexible schedule? Apex Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in Orlando, FL. This is an excellent opportunity to work part-time while gaining valuable experience in the IT industry. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you!
Why Join Us?
- Flexible Schedule: Enjoy your weekdays off with our weekend-only shift pattern.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
- Modern Environment: Work with cutting-edge technology and a supportive team.
We are looking for individuals who are reliable, detail-oriented, and passionate about helping others navigate the digital world.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve hardware and software issues for end-users efficiently during weekend shifts.
- Helpdesk Support: Provide top-tier technical support via phone, email, and remote desktop tools to resolve user tickets.
- System Maintenance: Perform routine system checks, updates, and backups to ensure optimal performance of office technology.
- User Training: Conduct brief training sessions or guides to assist users with new software implementations or security protocols.
- Documentation: Maintain accurate logs of technical issues, resolutions, and system configurations in our ticketing system.
- Inventory Management: Assist in tracking and managing IT hardware inventory and asset tags.
- Security Compliance: Enforce company IT security policies and ensure data privacy for all clients.
Qualifications
- Experience: 1-2 years of experience in technical support, helpdesk, or IT assistance.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in Windows and macOS operating systems; experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Schedule: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Problem-Solving: Strong analytical thinking and the ability to troubleshoot issues under pressure.
- Soft Skills: Patient, customer-focused, and capable of working independently.