Job Description
Enjoy Your Weekdays Off!
Apex Digital Solutions is looking for a dedicated Weekend Technical Support Specialist to join our high-performing team in Austin, TX. If you have a knack for solving technical problems and love having your weekends free, this is the perfect opportunity for you.
We are currently hiring for a flexible part-time role where you will support our clients with technical inquiries, troubleshooting, and system maintenance. We pride ourselves on a modern work culture, competitive pay, and a supportive environment that values work-life balance.
Why Join Us?
- Flexibility: Work weekends, enjoy your weekdays.
- Competitive Pay: Earn between $20.00 and $28.00 per hour.
- Modern Tools: Work with the latest technology and CRM platforms.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Diagnose and resolve network connectivity problems and application errors efficiently.
- Document all technical issues, resolutions, and client interactions in our ticketing system.
- Collaborate with the team lead to improve support processes and weekend coverage.
- Maintain a professional and positive demeanor while managing high volumes of client inquiries.
- Ensure client satisfaction by resolving tickets within established Service Level Agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Microsoft Office Suite and basic operating systems (Windows/Mac).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during weekend shifts.
- Problem-solving mindset with a focus on customer retention.