Job Description
Are you a tech-savvy problem solver looking for a work-life balance?
Apex Digital Solutions is expanding our technical team and is currently seeking a highly motivated Weekend Technical Support Specialist to join our Omaha, Nebraska office. In this role, you will be the first line of defense for our clients, ensuring system uptime and resolving technical issues during off-peak hours.
We offer a competitive hourly rate, flexible scheduling, and a collaborative environment where your technical skills are valued. If you enjoy troubleshooting complex IT issues and working in a dynamic setting, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and resolve incoming IT tickets and support requests via phone, email, and remote desktop tools.
- Perform routine system maintenance, updates, and backups during off-hours.
- Document all technical issues, resolutions, and user interactions in the ticketing system.
- Collaborate with the on-site team to ensure seamless handovers and ongoing support.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Proven experience in a technical support or help desk role.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent problem-solving skills and the ability to troubleshoot under pressure.
- Strong communication skills, both verbal and written.