Job Description
Are you looking for weekend jobs that offer the perfect work-life balance in New York? Apex Tech Solutions is currently seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team. We offer competitive pay and the flexibility you need to enjoy your weekdays.
As a key member of our support team, you will be responsible for resolving technical issues for our clients, ensuring minimal downtime, and providing top-tier customer service. This is an excellent opportunity for individuals seeking weekend shifts in the New York metropolitan area.
Responsibilities
- Provide timely and accurate technical support via phone, email, and chat to end-users.
- Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Manage and prioritize incoming helpdesk tickets with a focus on efficiency.
- Document all support interactions and resolutions in our CRM system.
- Collaborate with the on-site team to escalate complex issues.
- Ensure compliance with all company security and IT policies.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in technical support, helpdesk, or customer service is preferred.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during the weekend shift.
- Must be available to work weekends (Saturday and Sunday).