Job Description
Are you a tech-savvy problem solver looking for the ultimate work-life balance? Nashville Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our elite client support team. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you. Enjoy the flexibility of weekend shifts while earning a competitive salary in the heart of Music City.
Why Join Us?
- Flexible weekend schedule (Saturday & Sunday).
- Competitive hourly rate with performance bonuses.
- Opportunity to work with cutting-edge technology.
- Professional growth and development opportunities.
Responsibilities
- Provide high-level technical support and troubleshooting for hardware and software issues.
- Manage and prioritize incoming support tickets during peak weekend hours.
- Collaborate with the support team to ensure 99.9% uptime and client satisfaction.
- Perform remote diagnostics and on-site maintenance as required.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- CompTIA A+ Certification or equivalent IT support experience.
- Strong proficiency in Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including Saturdays and Sundays.
- Problem-solving mindset with a customer-centric approach.