Job Description
We are looking for a dedicated and detail-oriented Weekend Technical Support Specialist to join our elite IT team in Washington, DC. If you are ready for an immediate start and want to make a significant impact during off-hours operations, this is your opportunity.
As a Weekend Specialist, you will be the backbone of our technical support operations, ensuring our clients experience zero downtime and seamless service delivery from Friday evening through Sunday.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network connectivity issues via phone and ticketing systems.
- Manage and prioritize the support queue to ensure all critical tickets are resolved within SLA guidelines.
- Diagnose complex system errors and collaborate with the on-call team for escalated issues.
- Document all technical interactions, resolutions, and incident reports accurately.
- Maintain a clean, organized, and secure work environment during shift hours.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or IT operations.
- Proficiency in Microsoft Office Suite and basic knowledge of operating systems (Windows/macOS).
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills to interact with diverse client demographics.
- Must be available to work weekends (Friday-Sunday) with flexibility for overtime.