Job Description
Are you looking for a role that fits your weekend schedule without compromising on career advancement? Apex Tech Solutions is seeking a proactive and detail-oriented Weekend Technical Support Specialist to join our team in San Francisco. We offer an immediate start for the right candidate.
In this pivotal role, you will be the technical guardian of our operations during off-hours, ensuring seamless service delivery and system integrity. This is a unique opportunity for tech professionals to secure a stable, high-paying position with a leading enterprise.
Responsibilities
- Provide comprehensive Tier 2 technical support for hardware, software, and network infrastructure.
- Resolve complex technical tickets and user issues with a focus on first-contact resolution.
- Perform scheduled maintenance, patch management, and system diagnostics.
- Monitor server health and alert administrators to potential issues proactively.
- Collaborate with the weekday team to ensure continuity of support services.
- Maintain accurate documentation of all technical interventions in our CRM system.
Qualifications
- Minimum of 2 years of professional experience in IT Support or Help Desk.
- Strong working knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Familiarity with cloud services (AWS or Azure) and remote access tools (VPN, RDP).
- Exceptional problem-solving skills and ability to troubleshoot under pressure.
- Clear and effective communication skills; ability to translate technical jargon for non-technical staff.
- Must be available to work weekends (Saturday & Sunday) with flexibility for holidays.