Job Description
Are you a problem-solving expert looking for a weekend shift that actually makes a difference? Apex Systems is seeking a dedicated Technical Support Specialist to join our Columbus, Ohio team.
We offer immediate start dates, competitive pay, and a culture that values your time. If you thrive in a fast-paced environment and want to maintain a healthy work-life balance during the week, this is your opportunity.
Why Join Us?
- Immediate Hiring: Start working within days.
- Weekend Focus: Enjoy your weekdays free while making great money.
- Modern Tech Stack: Work with cutting-edge enterprise tools.
- Comprehensive Benefits: Health, dental, and vision insurance included.
Responsibilities
- Provide Tier 2 technical support for enterprise applications and hardware.
- Diagnose and resolve complex software and network connectivity issues efficiently.
- Document all incidents, resolutions, and troubleshooting steps in the CRM system.
- Collaborate with the on-site Monday-Friday team to ensure zero downtime.
- Conduct system maintenance, patching, and security updates during off-peak hours.
- Escalate complex issues to senior engineering teams when necessary.
Qualifications
- Minimum of 3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows Server, Active Directory, and Linux environments.
- Excellent communication and customer service skills.
- Ability to work flexible weekend schedules (Saturday/Sunday) as required.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.