Job Description
Are you looking for a role that starts immediately? Join a dynamic team in Colorado Springs where you can secure a position with a top-tier employer while enjoying the flexibility of a weekend schedule.
Apex IT Solutions is currently hiring a Weekend Technical Support Specialist to join our elite support team. In this role, you will be the first point of contact for our clients, ensuring seamless technical operations during off-peak hours. We are looking for problem-solvers who are passionate about technology and customer satisfaction.
Why Apply?
- Immediate start available.
- Competitive hourly rate ($18 - $26).
- Weekend-only schedule for a great work-life balance.
- Comprehensive training and career growth opportunities.
Don't wait—apply today and take the next step in your IT career!
Responsibilities
- Provide expert technical assistance to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Maintain accurate and up-to-date documentation of all support tickets and resolutions.
- Collaborate with the internal engineering team to escalate and resolve critical incidents.
- Conduct proactive system monitoring to identify potential issues before they impact users.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or IT assistance.
- Strong knowledge of Microsoft Windows and Mac OS operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple ticket queues efficiently.