Job Description
Are you ready for an immediate start and flexible weekend work? Apex Tech Solutions is seeking a highly skilled Weekend Technical Support Specialist to join our team in Chicago, Illinois. We are looking for a problem-solver who can provide exceptional technical assistance to our clients during critical weekend hours.
This role offers a competitive hourly rate and the opportunity to work in a dynamic, professional environment. If you have a passion for technology and customer service, we want to hear from you today.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues via phone and email.
- Manage and document incoming support tickets with high accuracy and speed using our CRM system.
- Assist remote clients with software installations, configuration, and troubleshooting.
- Collaborate with the week-day support team to resolve escalated complex issues and maintain continuity.
- Ensure a professional and positive customer experience at all times, adhering to our service level agreements.
- Perform routine system checks and maintenance to prevent weekend downtime.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and effectively during weekends without direct supervision.
- Reliable internet connection and a dedicated workspace.
- Previous experience in a helpdesk or technical support role is preferred.