Job Description
Are you ready to make an impact this weekend? Nexus Tech Solutions is seeking a highly skilled Weekend Technical Support Specialist to join our dynamic team in San Francisco. This is an immediate hire position designed for proactive problem solvers who thrive in a fast-paced environment. You will be the critical link in our support chain, ensuring our clients experience zero downtime during weekend operations.
Why Join Us?
- Competitive hourly rate with immediate start availability.
- Work in the heart of San Francisco with a modern, tech-forward culture.
- Flexible weekend schedule allowing you to enjoy your weekdays.
Responsibilities
- Troubleshoot and Resolve: Provide expert Level 2 technical support for hardware, software, and network connectivity issues on Saturdays and Sundays.
- Incident Management: Prioritize and triage incoming IT tickets to ensure rapid resolution within Service Level Agreements (SLAs).
- On-Site Support: Travel to client sites within the San Francisco Bay Area to perform hands-on hardware installations and maintenance.
- Documentation: Maintain accurate logs of all technical issues, resolutions, and hardware inventory in our ticketing system.
- Client Communication: Act as the primary point of contact for non-technical staff, providing clear and concise instructions.
- Team Collaboration: Coordinate with the week-day support team to hand over escalated tickets and share knowledge.
Qualifications
- Experience: 1-3 years of professional experience in IT support, help desk, or desktop support roles.
- Availability: Must be available to work alternating weekends (Saturday/Sunday) on a rotational schedule.
- Technical Skills: Proficiency with Windows 10/11, macOS, and common office software (Microsoft 365, Google Workspace).
- Networking: Basic understanding of TCP/IP, DNS, and VPN configurations.
- Communication: Exceptional verbal and written communication skills with a customer-centric approach.
- Certifications: CompTIA A+ or Network+ certification is preferred but not required.