Job Description
Are you searching for an Immediate Start Weekend Job in Tucson, AZ? Apex Data Systems is looking for a dedicated Technical Support Specialist to join our high-performing team. We are seeking candidates who are available to work weekends to provide exceptional technical assistance to our clients.
In this role, you will be the first point of contact for technical inquiries, ensuring seamless service delivery during peak weekend hours. This position is ideal for tech-savvy individuals looking for a stable, rewarding career with flexible scheduling.
Responsibilities
- Provide advanced technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues.
- Manage and resolve customer tickets within established Service Level Agreements (SLAs).
- Document all interactions and technical resolutions in the CRM system.
- Collaborate with the engineering team to escalate and resolve complex technical problems.
- Conduct periodic system maintenance and user training sessions.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or help desk.
- Strong knowledge of Windows, macOS, Linux, and mobile operating systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work weekends, holidays, and rotating shifts as required.
- Strong verbal and written communication skills with a focus on customer service.