Job Description
Join Apex Tech Solutions as a Weekend Technical Support Specialist! We are seeking motivated professionals for an immediate start in Columbus, Ohio. If you are looking for a role that offers weekly pay and a flexible schedule, this is the perfect opportunity for you.
We value our employees and provide a collaborative environment where you can grow your technical skills while helping our clients succeed.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware and software issues.
- Assist end-users with network connectivity, printer setup, and email configuration.
- Document all technical interactions and resolutions in the ticketing system.
- Maintain a professional demeanor and communicate complex technical concepts clearly.
- Collaborate with the engineering team to identify recurring technical trends.
- Ensure compliance with company security and safety protocols during shift hours.
- Perform routine system backups and updates on the weekend schedule.
Qualifications
- High school diploma or equivalent; technical certification is a plus.
- Strong problem-solving skills with the ability to work independently.
- Familiarity with Windows 10/11, macOS, and mobile devices.
- Must be available to work Saturdays and Sundays (Weekend Shift).
- Excellent verbal and written communication skills.
- Ability to lift up to 25 lbs for hardware troubleshooting.
- Previous customer service experience preferred.