Job Description
Join a Top-Tier Team in New York City!
We are currently seeking a highly motivated and tech-savvy Weekend Technical Support Specialist to join our dynamic team. If you are looking for a flexible, part-time opportunity with an immediate start and a competitive hourly rate, this is the perfect role for you. We prioritize reliability, problem-solving skills, and a passion for technology.
Why Apply?
- Immediate Start: Onboard and begin working within days.
- Weekend Flexibility: Enjoy your weekdays off while earning a great income.
- Competitive Pay: Earn between $25.00 - $35.00 per hour based on experience.
- Growth Opportunities: Potential for permanent conversion and career advancement.
Don't miss this chance to work with a forward-thinking company in the heart of NYC.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues via phone, email, and chat.
- Diagnose and resolve customer inquiries regarding network connectivity, account access, and application errors.
- Document all technical interactions and resolutions in our ticketing system accurately and efficiently.
- Maintain a high level of professionalism and patience when assisting customers with complex technical problems.
- Collaborate with the weekday support team to escalate unresolved issues and share best practices.
- Stay up-to-date with the latest company products and technical updates.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Reliable internet connection and a dedicated workspace for weekend shifts.
- Ability to work independently with minimal supervision during weekend hours.
- Previous customer service or technical support experience is a plus but not mandatory.