Job Description
Are you a tech-savvy problem solver looking for a role that fits your weekend schedule? Apex Digital Solutions is currently hiring Technical Support Specialists for our Weekend Shifts in Austin, TX. This is an Immediate Hire opportunity for dedicated professionals ready to make an impact.
We are looking for an energetic individual to join our high-performance IT team. You will be the first line of defense for our clients, ensuring seamless technical operations over the weekend. If you thrive in a fast-paced environment and want to start immediately, we want to hear from you.
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users via phone, email, and remote desktop tools for hardware and software issues.
- Issue Resolution: Diagnose, troubleshoot, and resolve network connectivity problems, printer failures, and application crashes.
- System Maintenance: Perform routine software updates, patch management, and hardware maintenance during weekend shifts.
- Documentation: Maintain accurate, up-to-date records of all technical support tickets and resolutions in our CRM system.
- Customer Assistance: Educate users on best practices for IT security and efficient use of company systems.
- Collaboration: Liaise with the internal IT team on escalated issues to ensure 100% uptime for our clients.
Qualifications
- Experience: 1-2 years of experience in IT support, helpdesk, or customer service.
- Schedule: Must be available to work Saturdays and Sundays on a consistent basis.
- Technical Skills: Proficiency in Windows and macOS operating systems; basic knowledge of networking (TCP/IP, DNS) is preferred.
- Communication: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues independently.
- Education: Associate degree in Information Technology or related field preferred.