Job Description
Are you ready to join a top-tier team with immediate start availability?
Apex Tech Solutions is hiring immediately for a Weekend Technical Support Specialist in Austin, TX. We are looking for high-energy individuals who thrive in a dynamic environment and want to secure a position with guaranteed immediate hire status.
Enjoy the perfect work-life balance with weekend-only hours while earning a competitive salary. This role is ideal for tech-savvy candidates looking to advance their career in IT support without sacrificing their weekdays.
Responsibilities
- Resolve Technical Inquiries: Provide expert troubleshooting and support for hardware, software, and network connectivity issues via phone and chat.
- Client Interaction: Deliver exceptional customer service during peak weekend hours, ensuring high satisfaction ratings.
- Documentation: Accurately log all support tickets, resolutions, and technical notes into our CRM system.
- System Maintenance: Perform routine checks and maintenance on client systems to ensure optimal performance.
- Team Collaboration: Communicate effectively with the Monday-Friday support team to ensure seamless service continuity.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Experience: 1+ years of experience in customer support or helpdesk roles.
- Technical Skills: Proficiency with Windows, macOS, and common office software; basic understanding of networking.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available to work Saturday and Sunday, including holidays, with consistent shift hours.