Job Description
We are seeking a dedicated Weekend Technical Support Specialist to join our growing team in San Jose, CA. If you are looking for a stable full-time job that fits around your weekend schedule, this is the perfect opportunity for you. We offer competitive pay, comprehensive benefits, and a dynamic work environment.
As a technical recruiter, we prioritize candidates who are eager to learn and excel in a fast-paced setting. This role is essential for maintaining our high standards of customer satisfaction during peak weekend hours.
Responsibilities
- Provide expert technical troubleshooting and support to internal clients and customers.
- Manage and resolve complex hardware and software issues remotely or on-site.
- Document all technical issues and resolutions in the CRM system accurately.
- Collaborate with the engineering team to identify and report recurring bugs or system errors.
- Maintain a professional and helpful demeanor during high-volume support periods.
- Assist in the setup and configuration of new devices and workstations.
Qualifications
- 1-3 years of experience in IT support, help desk, or a related technical field.
- Strong problem-solving skills with the ability to diagnose technical issues quickly.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during weekends.
- Familiarity with Microsoft Office Suite and basic networking concepts.
- High school diploma or equivalent; Associate’s degree preferred.