Job Description
Are you a problem-solver looking for a career that offers flexibility without sacrificing growth? Apex Digital Solutions is expanding our support team in Baltimore and is looking for a dedicated Weekend Technical Support Specialist to join us.
We believe in empowering our team members to thrive in a modern, remote-friendly environment. If you are seeking a role that fits your weekend schedule while allowing you to utilize your technical skills, this is the opportunity for you.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Flexible weekend schedule (Saturday & Sunday).
- Professional development and certification support.
- Work in the heart of Baltimore's tech corridor.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues via phone, chat, and email.
- Diagnose and resolve network connectivity problems and firewall configurations.
- Document all technical issues and resolutions in the ticketing system (Zendesk/Jira).
- Assist in the installation and maintenance of desktop environments for remote clients.
- Collaborate with the on-site team during the Monday-Friday shift to ensure continuity of support.
- Maintain a high level of customer satisfaction by providing clear, professional, and timely communication.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Familiarity with Windows 10/11 and basic Linux administration.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Self-motivated with a proactive approach to problem-solving.