Job Description
We are seeking a highly skilled Weekend Technical Support Specialist to join our dynamic team in Chicago, Illinois. This is an excellent opportunity for professionals looking for a flexible schedule without sacrificing high compensation and career growth. You will play a critical role in maintaining our IT infrastructure and ensuring seamless operations for our enterprise clients during off-hours.
Why Join Us?
- Competitive Pay: Earn $35-$45/hour with potential performance bonuses.
- Flexible Schedule: Enjoy a healthy work-life balance with predictable weekend shifts.
- Premium Benefits: Comprehensive health coverage and retirement planning.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Monitor system performance and respond to critical alerts during weekend operations.
- Manage and resolve escalated tickets within established Service Level Agreements (SLAs).
- Document all technical interactions and resolutions in the ticketing system.
- Collaborate with the on-call team to ensure seamless handover and continuity of service.
- Conduct routine system maintenance and security patching during off-peak hours.
Qualifications
- Associate or Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- Valid CompTIA A+ or Network+ certification is highly preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Must be available to work weekends (Saturday and Sunday) and occasional holidays.
- Strong analytical and problem-solving skills with a focus on detail.
- Excellent verbal and written communication skills.