Job Description
We are looking for a motivated Weekend Technical Support Specialist to join our dynamic team in Indianapolis, IN. If you are seeking an immediate start and a flexible schedule, we want to hear from you.
In this role, you will be the first line of defense for our clients during peak weekend hours. You will resolve technical issues, troubleshoot hardware and software problems, and ensure our systems run smoothly 24/7. This is a fantastic opportunity for someone looking for part-time work without sacrificing professional growth.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain accurate and detailed records of all support tickets and interactions.
- Escalate complex technical issues to the Level 2 team with clear documentation.
- Conduct routine system maintenance and security patches on weekends.
- Collaborate with cross-functional teams to improve service delivery.
- Ensure a high level of customer satisfaction and positive user feedback.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows, macOS, and common office software.
- Must be available to work Saturday and Sunday on a recurring basis.
- Excellent problem-solving skills and the ability to think on your feet.
- Strong verbal and written communication skills.
- Ability to work independently in a remote or hybrid environment.