Job Description
Are you a night owl who thrives on solving complex technical puzzles? Apex Digital Solutions is looking for a dedicated Weekend Technical Support Specialist to join our elite team in Austin, Texas. We are redefining the customer experience by offering top-tier support during our high-demand weekend hours.
In this role, you will act as the primary point of contact for our clients, ensuring seamless operations and resolving technical issues with precision and empathy. We value flexibility, professional growth, and a culture of excellence.
Why You’ll Love Working With Us:
- Flexible Lifestyle: Enjoy your weekdays off with our structured weekend shifts.
- Competitive Compensation: Earn $25-$35/hour based on your expertise.
- Modern Tech Stack: Work with cutting-edge tools and CRM systems.
- Career Advancement: Clear pathways to permanent roles and leadership opportunities.
Don't just work weekends—make them count with a career that pays off.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network connectivity issues via phone and remote access.
- Manage and prioritize a high volume of support tickets, ensuring rapid response times and first-contact resolution.
- Document all technical interactions, resolutions, and customer feedback in our CRM system accurately and efficiently.
- Collaborate closely with the weekday support team to ensure continuity of service and seamless knowledge transfer.
- Conduct routine system health checks and perform necessary maintenance to prevent future downtime.
- Stay updated on the latest industry trends and internal software updates to provide the best possible guidance.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service roles.
- Proficiency in Windows and macOS operating systems, including command line basics.
- Strong verbal and written communication skills; ability to explain complex technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated home office environment.
- Ability to work weekends (Saturday and Sunday) from 8:00 AM to 5:00 PM EST.
- Problem-solving mindset with a focus on customer satisfaction and retention.