Job Description
Are you looking for a rewarding career with a flexible schedule?
Apex Tech Solutions is currently seeking a dedicated Weekend Technical Support Specialist to join our growing team in Columbus, Ohio. If you thrive in a dynamic environment and have a passion for helping others solve technical challenges, we want to hear from you!
As a key member of our support team, you will play a crucial role in maintaining our high standards of customer satisfaction by providing expert assistance during our peak weekend operations.
Why Join Us?
- Competitive Pay: $20 - $25 per hour depending on experience.
- Flexible Schedule: Enjoy your weekdays off with our structured weekend shifts.
- Career Growth: Opportunities for advancement into Senior Support and Management roles.
- Modern Environment: Work in a state-of-the-art facility with great amenities.
Responsibilities
- Provide exceptional technical troubleshooting and support for hardware and software issues.
- Manage incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Document all support tickets, interactions, and resolutions accurately in our CRM system.
- Collaborate with the broader IT team to identify trends and improve service protocols.
- Ensure all customer interactions adhere to company policies and brand standards.
- Assist in the setup and configuration of new devices and software for clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, customer service, or help desk operations.
- Strong problem-solving skills with the ability to diagnose complex issues quickly.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on rotating shifts.
- Familiarity with Windows, macOS, and common office productivity software.