Job Description
Are you a tech enthusiast seeking a flexible weekend schedule without sacrificing career growth? Apex Tech Solutions is looking for a dedicated Weekend Technical Support Specialist to join our growing team in Austin, TX.
We are a forward-thinking company committed to providing top-tier service to our clients. We are currently offering Immediate Hire opportunities for driven individuals who want to work on weekends while enjoying competitive pay and a dynamic work environment. If you are based in Austin or the greater Pennsylvania region and value work-life balance, this is the perfect opportunity for you.
Why Choose Apex Tech?
- Immediate Start: Don't wait—begin making an impact this weekend.
- Flexible Schedule: Enjoy your weekdays free while we cover the weekends.
- Competitive Pay: Earn $25-$35/hour depending on experience.
- Professional Growth: Hands-on experience with cutting-edge technology.
We are looking for local talent to join our in-office or hybrid team. If you are ready to advance your career in a high-conversion environment, apply today.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via phone and email.
- Diagnose and resolve customer inquiries related to network connectivity and device configurations.
- Document technical issues and resolutions in our CRM system to ensure continuity of care.
- Collaborate with the weekday support team to escalate complex technical challenges.
- Conduct on-site visits for hardware setup and maintenance within the Austin area.
- Maintain a high level of customer satisfaction by adhering to our service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1+ years of experience in technical support, customer service, or a related field.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work weekends (Saturday & Sunday).
- Valid driver's license and access to a vehicle for local travel.