Job Description
Are you a tech-savvy problem solver looking for a flexible weekend schedule in the heart of Miami? Miami Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our high-energy team. We pride ourselves on delivering top-tier service to our clients, and our weekend shift team is the backbone of our operations.
As a Weekend Specialist, you will be the first point of contact for clients needing urgent assistance. You will troubleshoot technical issues, answer inquiries, and ensure our clients have a seamless experience, all while enjoying the freedom of a dedicated weekend role.
Why Join Us?
- Flexible Schedule: Work Saturdays and Sundays (or rotating shifts) with no weekend overtimes.
- Competitive Pay: Earn $18.00 - $22.50 per hour.
- Growth Opportunities: Potential for full-time conversion and career advancement.
- Prime Location: Enjoy the vibrant Miami lifestyle while working.
Responsibilities
- Provide technical troubleshooting and support to clients via phone, email, and chat during weekend shifts.
- Analyze complex technical issues and provide accurate, timely resolutions.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the weekday support team to transfer escalated tickets and share insights.
- Assist in the setup and configuration of hardware and software for new clients.
- Adhere to all company service level agreements (SLAs) and quality standards.
- Stay updated on new technology trends and product updates to assist clients effectively.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum 1 year of experience in customer support, helpdesk, or technical support.
- Strong computer literacy and proficiency with Microsoft Office and Google Workspace.
- Ability to work weekends, including Saturdays and Sundays, as required.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to multi-task in a fast-paced, high-volume environment.
- Basic understanding of networking concepts and hardware troubleshooting.