Job Description
Join a High-Performance Team in Oklahoma City
Are you looking for a role that offers the perfect work-life balance without compromising on career growth? Apex Data Systems is seeking a highly skilled Weekend Technical Support Specialist to join our elite team. We specialize in enterprise-level IT solutions and are looking for candidates who thrive in a focused, uninterrupted environment.
In this pivotal role, you will be the first line of defense for our clients during critical weekend windows. We offer competitive compensation, comprehensive benefits, and the unique opportunity to work a structured schedule that gives you every Monday through Friday free for personal pursuits.
Why You'll Love Working Here:
- Enjoy a stable 3-day weekend every week.
- Work in a modern, climate-controlled facility in the heart of OKC.
- Gain exposure to cutting-edge cloud infrastructure and cybersecurity protocols.
Job Overview:
We are looking for a proactive troubleshooter to manage our weekend technical operations. You will be responsible for ensuring system uptime, resolving critical tickets, and maintaining our high standards of client satisfaction.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve complex hardware, software, and network issues for internal staff and external clients.
- Ticket Management: Prioritize and process incoming support tickets efficiently using our ticketing system (Jira/ServiceNow).
- System Maintenance: Perform routine system backups, patch management, and security updates during off-peak hours.
- Remote Support: Provide high-quality remote assistance via VPN and remote desktop tools.
- Documentation: Maintain detailed logs of technical issues and resolutions to improve our knowledge base.
- Cross-Functional Collaboration: Liaise with the Monday-Friday support team to ensure seamless handovers and continuity of service.
Qualifications
- Experience: Minimum of 2 years of professional experience in IT support, help desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ or Network+ preferred).
- Technical Skills: Proficient in Microsoft Windows Server, Active Directory, and Linux environments.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a logical approach to troubleshooting.
- Availability: Must be available to work weekends (Friday through Sunday) with flexibility for shift rotations.