Job Description
Are you looking for a role that offers the perfect work-life balance? Apex Systems is currently seeking a dedicated Technical Support Specialist to join our high-performing team in Columbus, Ohio, specifically for our Weekend Shift.
In this pivotal role, you will be the first line of defense for our clients, ensuring business continuity and user satisfaction over the weekend. We are looking for a proactive problem-solver who thrives in a fast-paced environment and enjoys helping others resolve technical challenges.
Why Join Us?
- Flexible schedule that allows you to enjoy your weekdays.
- Competitive hourly wage and comprehensive benefits package.
- Opportunity to work with cutting-edge technology and industry leaders.
- Career growth opportunities within a global organization.
Apply today to secure your spot on our weekend team!
Responsibilities
- Provide exceptional technical support to internal employees and external clients via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including OS installation, printer configuration, and network connectivity problems.
- Document all technical issues, resolutions, and follow-up actions in the ticketing system to maintain accurate records.
- Collaborate with the on-call team to escalate complex issues that require immediate attention.
- Conduct basic hardware audits and ensure all workstations are compliant with company security policies.
- Maintain a professional demeanor and provide excellent customer service during peak weekend periods.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- 1+ years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Microsoft Windows operating systems (10/11), MS Office Suite, and common business applications.
- Familiarity with troubleshooting network connectivity issues and basic hardware peripherals.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently with minimal supervision during the weekend shift.
- Problem-solving mindset with the ability to think critically under pressure.