Job Description
Are you a tech-savvy professional seeking a flexible schedule? Apex Systems is looking for a dedicated Weekend Technical Support Specialist to join our elite team in Raleigh. We provide top-tier IT services to enterprise clients, and we need someone who can deliver excellence even on weekends.
In this role, you will be the front-line defender for our clients, handling critical technical issues with precision and empathy. Enjoy the best of both worlds: a challenging, rewarding career with the freedom to enjoy your weekends and personal time.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve incoming help desk tickets with a focus on speed and accuracy.
- Assist users with password resets, account access, and system configurations.
- Perform routine system maintenance and security updates on weekend schedules.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the weekday support team to ensure seamless handovers.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong proficiency in Windows 10/11 and macOS operating systems.
- Excellent problem-solving skills and the ability to explain complex concepts clearly.
- Valid driver's license and reliable transportation are required.
- Must be available to work weekends (Saturday and Sunday).