Job Description
Are you looking for a rewarding career with flexible hours? Apex Systems is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in El Paso, Texas. We offer competitive pay, comprehensive benefits, and the opportunity to work in a fast-paced environment where your skills make a difference.
In this role, you will be the first point of contact for our valued clients, providing expert technical assistance and ensuring seamless operations during our peak weekend hours.
Responsibilities
- Provide top-tier technical support and troubleshooting assistance to customers via phone and email.
- Diagnose and resolve hardware and software issues efficiently during weekend shifts.
- Document customer interactions and technical resolutions in our CRM system.
- Collaborate with the support team to ensure seamless service delivery.
- Maintain a high level of professionalism and customer satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Basic proficiency in Microsoft Office Suite and computer operating systems.
- Strong verbal and written communication skills.
- Previous experience in customer service or technical support is a plus.
- Must be available to work weekends (Saturday and Sunday).