Job Description
Are you ready to take your career to the next level with a flexible weekend schedule? Apex Systems is currently seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in Sacramento, CA. We pride ourselves on delivering exceptional customer service and technical excellence, and we are looking for a dedicated professional to ensure our clients have seamless support during off-peak hours.
In this full-time role, you will be the first line of defense for our valued customers, resolving complex technical issues with efficiency and empathy. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth. Join a company where your weekend hours are valued and your contributions matter.
Responsibilities
- Provide expert technical assistance and troubleshooting via phone, email, and chat during weekend shifts.
- Diagnose and resolve hardware and software issues for enterprise clients.
- Maintain accurate and up-to-date records of all support tickets in our CRM system.
- Collaborate with the on-call support team to escalate critical issues promptly.
- Conduct system checks and perform preventative maintenance as required.
- Deliver top-tier customer service to ensure high satisfaction scores.
- Stay updated on new technologies and company products to provide accurate guidance.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support, customer service, or help desk roles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Flexibility to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).