Job Description
Are you looking for a rewarding career with flexible weekend hours in the heart of New York City? Apex Solutions Inc. is seeking a dedicated Weekend Tech Support Specialist to join our high-performing team.
We pride ourselves on delivering top-tier technical assistance to our clients. As a Weekend Specialist, you will be the first line of defense for our clients, ensuring seamless operations during the weekend peak hours.
Why Join Our Team?
- Competitive hourly rate with performance bonuses.
- Flexible weekend schedule (Saturday & Sunday).
- Modern office environment in Midtown Manhattan.
- Opportunity for career growth within the IT sector.
Responsibilities
- Provide technical troubleshooting and support for hardware, software, and network issues.
- Manage and prioritize incoming support tickets within defined Service Level Agreements (SLAs).
- Communicate effectively with clients to diagnose complex technical problems and provide solutions.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Collaborate with the Weekday Support Team to ensure continuity of service.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is preferred.
- Proven experience in customer service or technical support, preferably in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically under pressure.
- Reliable availability to work Saturdays and Sundays (required).
- Proficient in using helpdesk software and remote desktop tools.