Job Description
Are you looking for a flexible weekend schedule with immediate start opportunities?
We are currently seeking a highly motivated Weekend Tech Support Specialist to join our team in San Antonio, TX. In this role, you will be the first line of defense for our clients, providing technical assistance and ensuring system reliability during peak weekend hours.
This is an excellent opportunity for individuals seeking work-life balance without sacrificing career growth. You will work a consistent schedule (e.g., Saturday & Sunday) and receive top-tier training upon joining.
Why Apply?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: $18 - $24/hr based on experience.
- Weekend-Only Schedule: Enjoy your weekdays free.
Don't miss this chance to advance your career in the tech industry. Apply today!
Responsibilities
- Provide high-quality technical support to customers via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Escalate complex issues to senior engineers while keeping customers informed.
- Maintain a high level of professionalism and empathy during high-volume periods.
- Collaborate with the onsite team to improve support processes and knowledge base articles.
Qualifications
- High school diploma or GED required.
- Basic knowledge of PC hardware, operating systems (Windows/Mac), and troubleshooting protocols.
- Strong verbal and written communication skills.
- Ability to work a consistent schedule: Saturday and Sunday (12-hour shifts).
- Reliable internet connection and home office setup.
- Previous customer service or IT help desk experience is a plus but not mandatory.