Job Description
Are you looking for a rewarding career that fits perfectly into your weekend lifestyle? Houston Digital Services is seeking a highly skilled and customer-focused Weekend Tech Support Specialist to join our team in Houston, TX.
We pride ourselves on delivering top-tier technical solutions to the local community. As a Weekend Specialist, you will play a crucial role in ensuring our clients' technology runs smoothly while enjoying the flexibility of a weekend-only schedule. If you are tech-savvy, reliable, and looking for a premium part-time opportunity, we want to hear from you.
Why Join Us?
- Flexible Schedule: Work Saturdays and Sundays with your weekdays free.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Growth Opportunities: Potential for full-time conversion and career advancement.
- Modern Environment: Join a dynamic team in the heart of Houston.
Apply today to start your weekend journey with us!
Responsibilities
- Diagnose and resolve hardware and software technical issues for local customers.
- Provide exceptional customer service and technical troubleshooting via phone and in-store support.
- Maintain an organized and clean workspace, ensuring all equipment is ready for the weekend rush.
- Assist in the setup, configuration, and testing of new devices and network systems.
- Document all support tickets and client interactions accurately in our CRM system.
- Collaborate with the weekday operations team to ensure seamless service continuity.
- Stay updated on the latest technology trends and product knowledge to provide expert advice.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, IT help desk, or customer service (1+ years preferred).
- Strong understanding of Windows, macOS, and common mobile operating systems.
- Excellent problem-solving skills and the ability to explain complex concepts simply.
- Must be available to work a minimum of 20 hours per week, primarily on Saturdays and Sundays.
- Valid driver's license and reliable transportation are required.
- Ability to lift up to 25 lbs and stand for extended periods.