Job Description
Are you a problem solver who thrives on flexibility? We are looking for a dedicated Weekend Tech Support Specialist to join our elite support team in Georgia.
As a key member of our support squad, you will be the voice of our brand during our high-traffic weekend shifts. If you have a passion for technology and customer satisfaction, this is your opportunity to work smarter, not harder, while enjoying a flexible schedule.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive remote training program.
- Flexible weekend schedule (Sat & Sun).
- Opportunity for full-time conversion.
Responsibilities
- Resolve complex technical issues for clients via chat, email, and phone during weekend peak hours.
- Provide exceptional customer service and ensure 100% customer satisfaction.
- Diagnose and troubleshoot software, hardware, and network connectivity issues.
- Document technical tickets and feedback accurately in our CRM system.
- Collaborate with the support team to identify recurring issues and suggest improvements.
- Maintain a positive and professional demeanor in all client interactions.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during shifts.
- Reliable internet connection and a dedicated workspace.
- Previous customer support experience is a plus.