Job Description
Join the Weekend Elite Team in Washington
Are you looking for a rewarding career with a flexible schedule? Nexus Tech Solutions is seeking a dedicated Weekend Tech Support Specialist to join our growing team in Seattle. In this role, you will be the first point of contact for our valued customers, resolving technical issues and ensuring a seamless weekend experience. We value work-life balance and offer a dynamic environment where your contributions matter immediately.
Why You’ll Love Working Here
- Flexible Schedule: Enjoy your weekdays off while earning a competitive wage.
- Modern Environment: Work with cutting-edge technology in a collaborative space.
- Career Growth: Clear pathways to full-time roles and management positions.
- Perks: Employee discounts, comprehensive health benefits, and paid training.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues.
- Manage incoming customer inquiries via phone, email, and chat during weekend shifts.
- Document technical solutions and maintain accurate customer records in the CRM system.
- Collaborate with the support team to improve weekend coverage and service levels.
- Assist in the onboarding of new weekend staff members and conduct shadow shifts.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.
- Basic computer literacy and familiarity with operating systems.
- Must be available to work weekends (Saturday and Sunday) consistently.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues.
- Manage incoming customer inquiries via phone, email, and chat during weekend shifts.
- Document technical solutions and maintain accurate customer records in the CRM system.
- Collaborate with the support team to improve weekend coverage and service levels.
- Assist in the onboarding of new weekend staff members and conduct shadow shifts.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.
- Basic computer literacy and familiarity with operating systems.
- Must be available to work weekends (Saturday and Sunday) consistently.