Job Description
Are you a tech-savvy professional looking for a flexible schedule that prioritizes your weekends? Apex Digital Services is seeking a dedicated Weekend Support Specialist to join our growing team in Orlando, Florida. We offer a dynamic work environment where you can make a real impact while enjoying the perks of part-time work.
Our ideal candidate thrives in a fast-paced setting and enjoys helping others solve complex technical challenges. As a key member of our support team, you will ensure our clients have seamless weekend experiences.
Responsibilities
- Provide exceptional technical support and customer service to clients during weekend shifts.
- Diagnose and troubleshoot hardware and software issues remotely or in-person.
- Log and manage support tickets efficiently using our CRM software.
- Collaborate with the full-time team to resolve escalated technical issues.
- Maintain a professional and positive demeanor under pressure.
- Update technical documentation and knowledge bases.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, customer service, or IT help desk roles.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Availability to work weekends (Saturday and Sunday) consistently.
- Familiarity with Microsoft Office suite and basic networking concepts.