Job Description
Are you a detail-oriented problem solver seeking a flexible schedule? Apex Digital Solutions is currently looking for a Weekend Support Specialist to join our growing team in Los Angeles, California. In this part-time role, you will be the first point of contact for our valued clients, ensuring seamless operations and top-tier customer satisfaction during our peak weekend hours.
We pride ourselves on a collaborative culture where your input matters. If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Resolve technical issues and customer inquiries via email, phone, and live chat during weekend shifts.
- Diagnose and troubleshoot software and hardware problems for a diverse client base.
- Maintain accurate records of all interactions and resolutions in our CRM system.
- Collaborate with the internal engineering team to escalate complex issues and provide feedback.
- Conduct training sessions for junior staff during off-peak hours if required.
- Ensure compliance with company security and quality assurance protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of experience in customer support or technical help desk.
- Familiarity with common software applications and operating systems (Windows/Mac).
- Strong verbal and written communication skills with a professional demeanor.
- Reliable transportation and availability to work Saturdays and Sundays.
- Ability to work independently in a remote or hybrid office setting.