Job Description
We are looking for a highly motivated Weekend Support Specialist to join our elite IT team in California. This is a Full-Time opportunity for a technical professional who excels in troubleshooting and thrives in a flexible schedule environment.
As a key member of our support staff, you will ensure business continuity by providing critical technical assistance outside of standard business hours. We value work-life balance and offer a competitive benefits package, including health coverage, a 401(k) match, and professional development opportunities.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues during weekend shifts.
- Manage and prioritize incoming helpdesk tickets and service requests efficiently.
- Perform system maintenance, patch management, and security updates outside of peak hours.
- Collaborate with the on-site team to resolve complex escalations and ensure 24/7 uptime.
- Document all technical interactions and resolutions in the CRM system for audit trails.
- Maintain a clean, organized workspace and ensure all equipment is functioning optimally.
Qualifications
- Minimum of 2-3 years of experience in IT Support, Help Desk, or Technical Support roles.
- Strong working knowledge of Windows, macOS, and mobile device management platforms.
- Familiarity with remote desktop tools and ticketing systems (e.g., Jira, Zendesk).
- Excellent problem-solving skills and the ability to diagnose issues under pressure.
- Strong written and verbal communication skills to interact with non-technical users.
- CompTIA A+ certification is a plus.