Job Description
Are you looking for Weekend Shifts in Washington DC that offer competitive pay and flexible hours? Meridian Support Solutions is urgently hiring dedicated professionals to join our high-performing support team. We are looking for individuals who are self-motivated, tech-savvy, and ready to deliver exceptional service during our peak weekend operations.
Why Join Us?
- Urgent Hiring: We are expanding our team immediately and looking for candidates ready to start ASAP.
- Competitive Pay: Earn between $19.00 and $24.50 per hour based on experience.
- Weekend Focus: Enjoy a consistent schedule with Friday, Saturday, and Sunday shifts.
- Professional Growth: Opportunities for advancement within a leading US-based firm.
Don't miss this chance to secure a stable position in the booming IT and Service sector. Apply today to secure your spot!
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone and email.
- Manage and resolve complex service tickets within established Service Level Agreements (SLAs).
- Assist in the onboarding and training of new team members on weekend protocols.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
- Maintain a professional and positive demeanor while handling high-volume inquiries.
- Identify and escalate systemic issues to the management team for resolution.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in IT, Communications, or related field is a plus.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Must be available to work Friday through Sunday (Weekend Shifts).
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently and as part of a team in a fast-paced environment.